For the Sharpe Mortgage Team, feedback is more than a formality. It’s how we ensure we’re showing up the way our clients need us to. One of the most effective ways we track that is through the Net Promoter Score or NPS.

What Is NPS?

Net Promoter Score is a widely used customer satisfaction metric that measures how likely someone is to recommend a business to others based on one simple but powerful question:

“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

Responses fall into three categories:

• Promoters (9–10): Clients who had a great experience and are likely to refer friends and family.
• Passives (7–8): Those who are satisfied but not necessarily enthusiastic.
• Detractors (0–6): Those who didn’t feel fully supported and may be unlikely to return.

The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The final score ranges from -100 to +100.

How the Sharpe Team Uses NPS

We don’t collect Net Promotor Scores for the sake of appearances. We use them to listen. We review every piece of feedback, and if there is a reason to celebrate or improve, we do both. That means we’re not just checking boxes but finding ways to do better every time.

For the Sharpe Team, this is simply part of the process. We take the time to communicate, follow through, and make sure our clients feel supported from start to finish. It’s not about chasing a perfect score but consistency in how we show up, one conversation at a time.

Ashley McKenzie-Sharpe's Net Promoter Score for 2024 was 94.92

That number reflects hundreds of client experiences, including buyers, refinancers, and families who felt heard, informed, and cared for throughout the loan process.

We’re proud of the score. But more importantly, we’re proud of what it says: that we’re doing right by the people who trust us during one of life’s most significant financial moments.

Questions? We're Just a Call Away

If you plan to buy, refinance, or have questions about your options, The Sharpe Team is here to help. Call us at 336-575-9448 to start the conversation—no pressure, just straightforward guidance.